Shipping policy
Shipping Policy – VitalGermany
At VitalGermany, we are committed to delivering your order quickly, safely, and reliably. Below you will find all details regarding our shipping process.
Order Processing (Handling Time)
All orders are carefully prepared and processed within 2 business days after your order has been placed.
Once your order has been processed, you will receive a confirmation that your package has been handed over to our shipping partner.
Please note:
- Orders are not processed on weekends or public holidays
- During high-demand periods, processing may take slightly longer
Shipping & Delivery Time
After processing, delivery typically takes:
- Germany & EU: 3–5 business days
- International: 5–10 business days
We work with reliable carriers to ensure your order arrives as quickly as possible. However, delivery times may vary depending on your location.
Tracking Your Order
As soon as your order is shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Possible Delays
While we aim for fast delivery, delays can occasionally occur due to:
- High shipping volumes
- Carrier-related issues (e.g., DHL delays)
- Customs clearance for international orders
We appreciate your understanding and patience.
Incorrect Shipping Information
Please ensure that your shipping details are correct at checkout.
VitalGermany cannot be held responsible for orders delivered to incorrectly provided addresses.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, responsibility is transferred.
However, our support team will always assist you in resolving any issues.
Contact Us
If you have any questions regarding your order or shipping, feel free to contact us:
📧 customersupport@vitalgermany.com
Our team is happy to assist you and will respond as quickly as possible.
Our Promise
At VitalGermany, we focus on quality, reliability, and customer satisfaction — from order to delivery.